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Additional Information

Haven Goals


  • Saving the lives of helpless animals…one life at a time.

  • Educating people to be responsible pet owners…one person at a time.

  • Improving the lives of children through our pet therapy program…one child at a time.

  • Changing the world to a kinder and more peaceful place…one day at a time.

Visiting the Haven

Welcome to the Haven! Please enter through the second gate and drive down Whitney’s Way to Sanctuary Circle. 

You may park around the circle drive (please do not block the driveway at the house!) or along the sides of Whitney’s Way. Please sign in at the blue metal stand (open drawer for sign in sheet) and enter the shelter.  Walk down Judge Ladd’s Lane and you will see the Visitor’s Center on your right.  Please check in there and wait for staff or a volunteer to help you. Thank you for visiting the Haven. We have many wonderful animals waiting to see you.

Requests for Placing Animals


We are currently overwhelmed by requests to take animals and are accepting them as we have space and resources available.  The most efficient way to reach us is to email all of your information to including a description of the animal, why you need to place the animal, and a picture if possible. 


You will be placed on a wait list (which is very long at this time since requests are at an all time high) and will be notified if space becomes available.  


We are also trying to help in other ways through our Haven Hope for Animals program.   Please click here to see if you can be helped through this fund.   We have provided help with emergency vet care on a case by case basis, with part of the spay/neuter cost, and with other special needs.  

What is the process for requesting that an animal be accepted by the Haven? 


  • These requests are accepted by email only. Please give a detailed description of your situation and why the animal needs to be released to the Haven, as well as a description of the animal (age, size, special needs, gender). If possible, please send a picture of the animal also. We receive numerous requests weekly and have a limited number of spaces available. Please be patient, as we are attempting to save as many animals as possible. You will be contacted only if a space becomes available or if our staff is attempting to get an update on your situation. 


If I have found a stray animal or have lost my own pet, what are the steps to take?


  • Call and visit Lubbock Animal Services to register your lost or found pet - 775- 2059. 

  • You need to visit Animal Services every day if you're looking for a lost pet.  They will NOT tell you over the phone if your dog is at the MUST physically go there and look for your pet! 

  • If you have found a pet, check for tags or microchip – Animal Services should be able to help with this. Also, any vet clinic in town should be able to scan for a microchip. Scanning for a microchip is 100% free as a service to the community. We can also scan for a microchip, but often it is easier/quicker due to distance if you run by your nearest vet clinic or Animal Services. 

  • Place an ad in the Lost and Found section of the Lubbock Avalanche Journal 806–762- 3333. You can run free lost and found ads!

  • Put up flyers in area where pet was lost or found. Use pictures if you have them and make your words large and dark so people can read them from their cars.

  • Notify area veterinarian offices (this can be done with 

  • Email us a description of the pet you have lost or found, including date and area of town lost. If we feel we have a lost/found match, we will put the parties in contact with each other.

  • If you are on Facebook, you can find the group "Lost and Found Pets Of Lubbock Texas" and post on their wall. We do the same if you email your pet's info and picture to us, but it can't hurt for you to post it as well! Because of the amount of "shares" each of those posts receives, the page has had great luck in matching lost pets with their owners.

  • Post Lost and Found ad on the following websites: (for Craigslist, post BOTH under "Pets" and "Lost and Found".) You may also try:


"PawBoost" app for phones

If you have found a pet, you DO NOT have to take it to Animal Services or a shelter. If you can house the animal while you search for the owners, please try to do so.


When are volunteers able to come to the Haven?


  • We ask that all new volunteers come on Saturday between 10am-5p. Other hours may be available after you have attended on a Saturday. Any volunteers under the age of eighteen must be accompanied by an adult at all times. 


What is the process for scheduling group volunteering, such as a business or a college organization?


  • This should be requested by email. Please give the name of the organization, the contact person with the phone number, and the approximate number of people who will be involved. Also, please give dates you will be available. Our standard times for scheduling groups are from 11am-1pm and 2pm-4pm. This may vary if there are events which need to be covered by volunteers.


Are we able to complete court-ordered community service hours through the Haven?


  • Yes, but only on Saturdays between the hours of 9am-5pm. Other hours may be arranged on a case-by-case basis, but only after attending on a Saturday for the initial hours.

What should we do if we find wildlife such as a bird or another animal?


  • Please call the South Plains Wildlife Rehabilitation Center at 806-799-2142.

Where can I find animal-friendly housing in the Lubbock area?


Found a Pet
Adoption Process

Haven Adoption Process

1. The initial step is to fill out an application.


2. Within a few days, the Founder and Executive Director, Dr. Wilbanks, will receive the application and you will be notified to come for an interview on a Saturday between 10am – 5pm.


3. After the interview with Dr. Wilbanks, you may receive a phone call from one of our qualified volunteers to set up a home visit.


4. After a possible home visit, you would be notified by office staff about whether your application has been approved. 


At times there are multiple applications for the same animal. A committee of The Haven ACS staff and volunteers will review the applications. We try our best to choose the most suitable home for that particular animal so that we have successful adoptions. Some of our animals have come from difficult backgrounds and require a specific type of environment.  We appreciate your decision to adopt a shelter animal since there are so many, in our shelter and others, who need a forever home.

The Haven ACS has many cats and dogs available for adoption to good homes.  We suggest that you look at our pets and spend some time with them.  When you find one that is right for you and your lifestyle, then fill out an application.  If the application is approved, the adoption fee is $100 for cats and $150 for dogs.  Prices for some of our "bonded pairs" vary and more details will be given during the interview for those circumstances. Our adoption committee reviews new applications as soon as they can!

Your adoption fee includes:


  • A pet who has received appropriate veterinary care to the best of our ability and is spayed or neutered.  A $45 spay/neuter certificate is included if the animal is not already fixed for any reason (this is included in the adoption fee, so you pay $45 to the vet to have the pet spayed/neutered when they become of age to have the surgery done and The Haven ACS takes care of the rest of the cost) 

  • A copy of the animal's current vaccination record

  • Microchip

  • All the love that this animal is ready to give

We require an adoption contract, which is a legal document.  It requires sterilization (spay/neuter) of the animal, as mentioned above, and requires that the animal be returned to us if the adoption does not work out for any reason. Applications can be downloaded from our site and sent as a photo to our email address, mailed or brought in person to The Haven ACS.  Be sure to write the prospective pet's name on the application if you have a particular pet in mind when you come visit. The next step is to come out to The Haven ACS during our regular adoption hours or visit one of our adoption events.  Spend some time with the animal you are considering to be sure he or she is the right pet for you.  You'll want to look at the pet's temperament, activity level, grooming needs, and other attributes to make a good decision.

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